Our Partners: PFCC Partners @ The Innovation Center of UPMC | AMD3 Foundation
Our Partners: PFCC Partners @ The Innovation Center of UPMC | AMD3 Foundation
What is a VisionQuest?
VisionQuest is a rite of passage that allows the individual to discover their mission, seek guidance and renewal, and begin a new direction.
This PFCC VisionQuest will show you how the Patient and Family Centered Care Methodology & Practice is the new operating system for health care. It’s time to leverage efforts across the care delivery spectrum to meet the challenges of the changing health care landscape by co-designing exceptional care experiences with patients, families, and Care Givers. Now is the time to take the important next steps as we Adopt, Accelerate, and Spread Patient & Family Centered Care.
What is Patient and Family Centered Care
Methodology and Practice?
The Patient and Family Centered Care Methodology and Practice (PFCC M/P) is a six step process that redefines value by viewing all aspects of a patient’s care experience through the eyes of the patient and family. This methodology is a reliable and sustainable method for improving quality, patient safety, and satisfaction without additional cost.
Unlike the process improvement approaches typically utilized in health care (e.g., Toyota Production System, Six Sigma, etc.), the PFCC M/P incorporates the scientific process improvement method of Plan-Do-Study-Act and then takes it to the next level – performance improvement. PFCC M/P builds on the work of experts in many fields, but was created specifically for health care, addressing the needs of patients and families. The Six steps of PFCC M/P create a sense of urgency among Care Givers (defined as anyone who ‘touches’ the patient and family in some way, whether in a clinical or a nonclinical role) by allowing them to “walk in the footsteps” of patients/families. Then, the Care Giver team creates the ideal patient experience by refocusing existing resources and breaking down the artificial silos that prevent delivery of exceptional care. The stepped approach of PFCC M/P also creates sustainability and transformation, rather than one-time or temporary change. The Six steps of the PFCC M/P are:
With the help of The Innovation Center of of UPMC, PFCC M/P is spreading and is ready to be exported to improve health care delivery nation-wide. To find out more about the PFCC Methodology and Practice read the Go Guide – Transform Care in Six Steps The Patient- and Family-Centered Care Methodology.
Sponsored by:
PFCC Partners @ The Innovation Center of UPMC
The AMD3 Foundation
